Happy Birthday, to me!
You were the first to wish me on that day itself.
You were also the last to wish me on that day itself.
Aiya, anyway no wala wala la … too crowded … so ended up at Coffee Club eating sinful Mudpies and Apple Crumbles courtesy of Lee Tong. So, imagine 3 grown men eating desserts and having HTH talk. Hahaha!
Simple enough for me to enjoy it! =)
Happy Chinese Valentine’s Day for the 2nd time in a year!!!
Click me.
… and have a great day at work!!!
Peace . Serenity . Tranquility
Have a great week at work!
I have decided in my USP..my unique selling point which i have yet to discuss with Alice if it is good…Emotions…applying emotions intelligence to everything…that will be my underlying fundamental in everything i do..in any form of my training. I will start off in 2 areas: Emotional Selling..aka Selling with a heart or  Applying emotional intelligence to service ..aka Service with a heart..i have yet to come up with a name to replace emotional intelligence…too commercialized…
Task:
Everyday, i will focus on a business which is successful and known to many, be it FMCG, hospitality, ..many more …if possible, with little budget spent on advertising …but focus more on a branded customer experience..it can be an online business..like Amazon…or airline industry like South West Airline..and more importantly..the customer service personnel only form a section of the total customer experience..i will determine it’s success through identifying 5 key areas to a full customer experience.
Branded Customer Experience is made up of:
If you were to realise…1, 3, 4, 5 is all about stirring up the emotional side in People..experience at the very beginning is about emotionals…
Case Study 1: Ikea….(China)
Brand values: Competitive Pricing, good value for the money products, effective and practical product applications, unique shopping experience.
Thus, despite the long queues when making payment, super far away…and only 1 flagship store, little TV advertising budget, little customer service..IKEA still succeed in making us shop with them…through the 5 key areas i have highlighted…
About PEak and End Experience:
Daniel Kahneman, noble prize winner psychologist, points out that people only remember 2 things in an experience- how they feel at peak (good or bad) and how they feel at the end. Peak -end experiences summarizes the whole experience process and are stored in our brains at sub-conscious level. This feelings eventually direct our next purchasing decisions, the pleasure n the pain throughout the entire experience barely registers in our memory- remember only peak -end..so same for frist and last impressions!
So, to succeed in creating that WOW experience, is to optimize and focus on the branded customer experience …which is to deliver your most unique brand values, meet or exceed the needs and expectations of your target customers with postive peak and end experiences!
æ¯ä¸ªäººéƒ½åº”è¯¥æœ‰è‡ªå·±çš„ç”Ÿæ´»ç›®æ ‡ï¼Œæˆ–è®¸ä½ çš„ç›®æ ‡åªä¸è¿‡æ˜¯å¹³å¹³å®‰å®‰è¯»è¿‡ä¸€ç”Ÿï¼Œä½†æ˜¯æœ‹å‹ï¼Œè¿™æ ·å¦„自è²è–„，始终在自己的人生ä¸æ‰®æ¼”ä¸€ä¸ªä½ŽäºŽè‡ªå·±çš„è§’è‰²ï¼Œä½ æ˜¯å¦ç”˜å¿ƒå‘¢ï¼Ÿæ–‡è‰ºå¤å…´æ—¶æœŸè‘—åçš„æ€æƒ³å®¶è’™ç”°æ›¾ç»è¯´è¿‡ï¼šâ€œä¸€ä¸ªäººæœ€ä¼Ÿå¤§å’ŒåŽä¸½çš„ä¹ç« 就是知é“å¹¶ä¸”å®žçŽ°è‡ªå·±ç”Ÿæ´»çš„ç›®æ ‡ã€‚â€åªæœ‰ä¸ºè‡ªå·±å¯»æ‰¾åˆ°ä¸€ä¸ªé«˜å°šçš„ç›®æ ‡ï¼Œä½ æ‰èƒ½çœŸæ£å¥å“ç€åŽç¾Žçš„ä¹ç« 。
—
I am reading this book I bought in SH like a year ago. Small little book titled: 敢想敢作敢拼. Kind of like a motivational book. I initially thought that I would have read it finish in China, but apparently not. Here I am, picking the book up again.
… and yes, reading it again inspires me … maybe it’s the example. The book mentions the founder of SoftBank (the Japanese Corporation) and how he came about success. There was 1 thing I admired alot was that he was very patient and what he set out to do, he always gets done. For example, he set out to spend 5 mins each day conceptualizing a new product or idea which he can bring to market. In a year he got more than 250 ideas and he eventually produced one of it. I remember being inspired when I first read it in SH and I also started my little book to record new ideas or just ideas. Didn’t last too long and my ideas were mostly uninnovative. So … after time … erm … u know …
ok … maybe if I read on and complete the book, I will not only get inspired but I will also get determination … to complete what I want to do … or … we’ll see … in fact, if I do complete the book, it would be … (“,)
Was pleasantly surprised when I came home and saw the following on MSN:
—
Tired – Take a break
Disheartened – Deal with the problem
Afraid – Ask for help and you shall receive the answers
Unsure – Untie the knots
Stressed – Solve the problem step by step!
—
I thought it would be good to leave it here as a form of encouragement whenever anyone of us feels that way again.
I will keep this in my heart and mind.
It will undoubtly bring me through much. (“,)
p.s. A glorious National Day to you!
This is the 2nd habit from The 7 Habits of Highly Effective People..what is it doing here…well not about training..but i applied to how i was going to spend my day…Today..the different time slots i have allocated for different things…
I started with 0800 am to pick Ah Yi up from Jiuguang to clean my house…i purposely chose an early timing so i do not end up wasting the Sunday despite i left Dhresse’s place at ard 2 am…did not join the rest of the folks for Bar Rouge..just feel like having a talk with D & her frd Willie (frm Oxford)Â …an ang moh who is a linguist and speaks perfect Chinese…ashame of myself….
0800 hrs…Lesson 1: Be more thrifty…
Spoke to ah yi..i was very touched..the frugal life she led…can even wait for 55 minutes just to save a dollar on a non-air con bus..Fionna and here u are taking cab like no body’s business…of course u dun have to live a life like that…just take more buses n train..btw ah yi and her husband had divorced…she told me she still love him a lot..so does her ex- hubby…just thst she was very upset that her husband lied to her..but she knew she will never love anyone again…she told me…if she is younger..she will choose money over Love..she says not practical to choose Love, if noe got a rich man 100 years old.rich, she might marry him…..and warned me…must choose rich husband..i totally diasgree and said this: see..your husband is still single now..like u, why? becoz the love foundation is very strong…money can’t buy this..she smiled n replied..yes , i know my ex will not get involved in another relationship again…she is “still” supporting her 2 sons, both not working..story..too long to say..next time…
She keeps blaming herself for “pampering” such that they are spoilt now…agree..unlike my mummy…has seriously warned us..she will not expect us to take care of her but at least she expects us to take care of ourself and no way will she support us…very clear message drilled across to us since childhood..
1300 hrs: Tai kang road..To visit Art gallery..Lesson 2 : Never go to 3 in 1 Art galleries, galleries with shopping places n alfesco brunch restaurants… confirm commercialized..go only to those which are strictly just art galleries…no heart stopper..xcept the 2 architecture firms there..realli nice..i peeped in..very stylo workplace..i like.fyi, i did not have the exact address..but al i did was to stop in front of this lan when i saw an ang mah waiting outside that lane..so far it works all the time!
It was a small lane….the small houses.which are realli nice n old..architecture still well preserved..feel like buying one unit..thou old to make it into my house…there is a mixture of art galleries..small unique shops selling antiques to fashion clothings..to an alfresco cafe..very zen looking place..i like the bamboo thatis surrounding the cafe..they only sell one thing…48RMB brunch..but looks realli good..potatoes w rosemary..sunny side up..a lot of mexican..angmohs there..if u come back, we’ll try it ok…? but i still give my best breakfast vote to Sihanoukville..boo boo..Taikang..
Art gallery..paintings n photographs are hopeless..nothing unique n special..saw one that shows a panda and WWF…We Want Woman..yucks…but i found a nice T-shirt shop for you…they have very nice Mao Ze dong t-shiry..saying Unity is strength…White collar Wokers unite…reali cool..n material is good except it is xpensive..ladies tee..180 RMb..no..i am not buying..rmb be thrifty…hehe
1500 hrs At hua Shi chang…where we go find the Pink party wings..Fu xing zhong Road..
Lesson 3: Never let Fionna go to places that sell homewares..i confirm will buy things. My emotions RULE …when it’s matters of the house..
I wasn’t there to buy flowers..i will NOT buy during summer..too hot n got to change water all the time..No Way! No Time! Instead, i went to scout my fave shop..the one i say i mange to pick up an expressor set for Alice ‘s x-mas xchange last year.. a 50 RMB xpresssor set that looks like 200 RMB..i went there to look for cool utensils..they sell Selena cookware…and saw Teflon by Dupont too..so i ask the salesgirll..wow u all still selling this poisonous pot..she says..our boss says that in international media..it is not proven to cause health hazards…great ..adrian will be very pleased with her , i am sure..i could not control myself..ended up buying…3 more extra sleek bowls for 9.90 rmb each, a pepper n salt holder = 38 rmb..damn zen n nice..a candle= 38 rmb, 2 jet black statues ornament = 116 RMB ..very nice..i can’t resist…they looked perfect on my white shelves..silouettes of woman..
1600 hrs Lesson 4: Read the bible more so you can flip the pages and know where they are..A singaporean girl helped me…i was realli too slow…otherwise..dun bring the bible..just read it off the screen…
Church service was great brighten up my day…Yes Lord..yes yes lord…that’s the song which keeps repaeting in my mind now..we had a rock band to play the music..very nice and energizing…i dun find the church pastor realli amazing lah..but the speaker …an angmoh..can’t rmb his name tok about conflict management..how the bible guide us on ways to control our anger…When in anger …LEad with the ears before you wage your tongue..always listen before you speak…Seek first to understand , then to be understood..
He highlighted 7 points to spouse conflict management:
1. Fight…when you fight, you actually deepen emotional understanding later on..don’t deny your anger…
2. Stay focus on the subject.
3. Do not repeat past history. The golden rule is : everything past 48 hrs should not be mentioned.
4. Do not call each other names. The content of the quarrel will be forgotten but not the names.
5. Finish the fight.Do not walk away from it. Fighting till you come to a common understanding. WEll..humn..this seems a little tough….will it ever happen..what if both very stubborn…both high D how?
6.Hold the other party’s hands while you Fight. This is to reassurea nd make the other party that Love is what you value most..not the conflict..he agrees that is is really hard to do this in the moment of anger..
7. Don’t use the words “never” or “always” negatively. “You always do this, but never…” instead say this: “I’ll always love you and never leave you alone”
Well…i like the service,…esp the part on listening..i am reali bad at that..oh one more very impt thing that caught me…Take and give…one of the singers had this in his songs…and he saifd: Whenever Lord takes something away from you, he will give you something in return…i like that..so he answered me ….Praise the Lord!
Oh i finally find a copy of That shanghai in a gallery near hengshan…
1830 hrs..Massage at Pu An Road..my once a weekly MUST DO thingly…
1930 hrs..Dinner at Han Se..Korean kimchi soup..
2000 hrs..Busy at Fuzhou..buying my painting stuff for next weekend..all, geared up for painting…
2055 hrs…take a break at coffee bean..need a huff n puff..and a tea…yah i took train home..despite i hve 2 canvas and a heavy bag…Surprise…
I saw the ang moh guy i met at the HR mixer Rob..he had been asking me to meet up..can’t be bothered..here he is with a Chinese girl..humn typical masaleh…he dosen’t seems to recog me..thin is my glasses..hehe..
See that’ show i begin today..with an end of what to do at diff timing..and i did it alll..Horray…back to drawing now that my blog is done..
P/S: i have decided to paint and leave it at the side walls …no hanging but on the floor so now my room looks like a gallery..and can cover the entire stretch of  ugly , dirty and flaky side wall directly below the living room window…so i got aroung 4 or 5 to paint..humn..
Hope you have a nice day too..
Â
Â
Â
Â
For all circumstances …
Our Father, who art in Heaven,
Hallowed be thy name.
Thy kindgom come.
Thy will be done,
On earth as it is in Heaven.
Give us this day our daily bread.
And forgive us our trespasses,
As we forgive those that trespass against us.
And lead us not into temptation,
But deliver us from evil.
For thine is the kindgom,
and the power,
and the glory,
forever and ever.
Amen.
—
This prayer covers all grounds, protection, needs, deliverance, etc …
Hope you had a good church service.
When in need of protection …
He who dwells in the shelter of the Most High
will rest in the shadow of the Almighty.
I will say of the Lord, “He is my refuge and my fortress,
my God in whom I trust.
Surely He will save you from the fowler’s snare
and from the deadly pestilence.
He will cover you with his feathers,
and under His wings you will find refuge;
His faithfulness will be your shield and rampart.
You will not fear the terror of night,
nor the arrow that flies by day,
nor the pestilence that stalks in the darkness,
nor the plague that destroys at midday.
A thousand may fall at your side,
ten thousand at your right hand,
but it will not come near you.
You will only observe with your eyes
and see the punishment of the wicked.
If you make the Most High your dwelling –
Even the Lord, who is my refuge –
then no harm will befall you,
no disaster will come near your tent.
For He will command his angels concerning you
to guard you in all your ways;
they will lift you up in their hands,
so that you will not strike your foot against a stone.
You will tread upon the lion and the cobra;
you will trample the great lion and the serpent.
“Because he loves me.” says the Lord, “I will rescue him;
I will protect him, for he acknowledges my name.
He will call upon me, and I will answer him;
I will be with him in trouble,
I will deliver him and honour him.
With long life will I satisfy him
and show him my salvation.”
—
When trouble is abound … when in danger … when in need of help …
My auntie told me a story about this lady who survived a car accident. She was the only lucky survivor. When the car was hit, she remembered Psalms 91, but could not remember the lines except for the word “feathers” and she only managed to shout to God, “Feathers cover me.” She was saved! … just a story … (“,)
