Everything is about an experience. Good or bad, people remember the experience. In customer service, creating the right experience for the customer makes is pivotal in retaining customers, increasing sales and customer satisfaction.
Hosai Japanese Restaurant was a mediocre experience. For the pricing, the expected standard was much higher. It missed the mark.
Diaso was a simple experience. Whatever we wanted we mostly could find. Things are cheap and we have no great expectation for long usage life.
Apple Store was a long waiting experience. With so many staff, customers would have thought that they would be more efficient. You didn’t like the “sleek” feel. Branding was lacking? They failed to create a good experience for you.
Hollywood Secrets was a fast experience. Your eye brow plucker was on leave. Make appt and leave. (I think the place was overwhelmingly filled with the smell of alcohol.)
The Balcony was a lazy experience. Nice ambience. Laid back chit chat session.
Bus waiting was a loooong experience. Buses should appear when you want them to. (Right?)
Pig Organ Soup Dinner @ Farrer Court Market was a back to basics experience. Simple, yet satisfying meal.
Having Lost & Found (this time round my turn) is a surprising twist of events experience. (“,) Oops!
… and so, each thing we do, each moment we live … is an EXPERIENCE. (Enjoy it!)